Home Care Questions & Answers
Straight answers about in-home care, post-surgery care, caregivers, insurance and our service area. Don't see your question? Call (847) 693-8669.
Getting started with in-home care
How do I get started with in-home care?
Call (847) 693-8669 or request a free care consultation. We'll talk about your needs, check your payment options and schedule a free in-home assessment.
What happens at the free in-home assessment?
We meet your loved one at home, talk with your family about routines and goals, and build a personal care plan. Then we match a caregiver and set a schedule.
Is the in-home assessment really free?
Yes. The in-home assessment is free.
How do I know if my parent needs in-home care?
Common signs include trouble bathing or dressing, skipped meals, missed medications, a recent fall or hospital stay, or a parent who seems lonely or withdrawn. If you're noticing changes, a free assessment can help you decide.
Can I arrange home care for a parent if I live out of town?
Yes. We can handle the in-home assessment with your parent and keep you informed as care goes on.
How quickly can in-home care start?
We respond as soon as possible, and we accept same-day and short-notice requests.
Home care services
What home care services do you offer?
Post-surgery home care, illness recovery support, personal care, companion care, medication reminders, meals and light housekeeping, and transportation. See all services.
What is non-medical home care?
Non-medical home care is help with daily life at home, like bathing, dressing, meals, housekeeping, medication reminders, companionship and rides. It doesn't include skilled nursing.
What's the difference between home care and home health care?
Home care is non-medical help with everyday tasks. Home health care is medical care, like nursing or therapy, ordered by a doctor. We provide home care and coordinate with home health providers.
Do you provide senior and elderly care at home?
Yes. We help seniors, elderly parents and older adults keep living at home with personal care, companionship, meals, reminders and rides.
Can I combine different home care services?
Yes. Most care plans combine several services in the same visit, such as personal care, meals and medication reminders.
Post-surgery and illness recovery
Do you provide home care after surgery?
Yes. Our post-surgery home care helps with bathing, dressing, meals, getting around and rides to follow-up visits while your loved one recovers.
Can home care start the day someone leaves the hospital?
Often, yes. Call before discharge if you can, and we'll plan for care to start when your loved one gets home.
Can your caregivers do nursing tasks like wound care?
No. Wound care, injections and other skilled nursing tasks are done by nurses. Our caregivers handle the non-medical side of recovery.
Do you help people recovering from an illness?
Yes. Our illness recovery support helps seniors and adults with meals, fluids, personal care, housekeeping and errands while they rest.
Our caregivers
Are your caregivers background-checked?
Yes. Every caregiver is carefully screened and background-checked before working with clients.
How are your caregivers trained?
Caregivers complete our training before their first visit and are certified in CPR and first aid.
How do you choose a caregiver for my family?
We match caregivers to each client's needs, schedule and personality, based on what we learn at the free in-home assessment.
What if we have a concern about a caregiver?
Call the office at (847) 693-8669. We take every concern seriously and address it promptly.
Paying for home care
What insurance and payment do you accept?
Medicaid, DRS (the Illinois Home Services Program), Molina, CountyCare, Blue Cross Blue Shield (BCBS), Humana, Aetna, Paradigm and private pay. See payment options.
Does Medicaid pay for in-home care in Illinois?
It can. Illinois Medicaid programs may cover in-home care for people who meet eligibility rules. Call us and we'll help you check.
Does my insurance cover home care?
It depends on your plan. We accept Molina, CountyCare, BCBS, Humana, Aetna and Paradigm, and we'll help you check your benefits before care begins.
Do you accept DRS?
Yes. We accept DRS, the Illinois Home Services Program for people with disabilities.
Does Medicare pay for non-medical home care?
Generally no. Medicare covers short-term medical home health care, not ongoing help with daily living.
How much does in-home care cost?
It depends on the services, schedule and how you pay. Private pay visits have a 4-hour minimum. Call (847) 693-8669 for details.
Service area and hours
Where do you provide in-home care?
Throughout all of Lake County, McHenry County, and Palatine, Arlington Heights, Schaumburg and Des Plaines in Cook County. See our service areas.
Do you serve all of Lake County?
Yes. Every community in Lake County is in our service area.
Is there home care near me?
If you live in Lake County, McHenry County, or Palatine, Arlington Heights, Schaumburg or Des Plaines, yes. Not sure? Call (847) 693-8669 and we'll check your address.
What are your office hours?
Monday through Saturday, 8:00 am to 6:00 pm Central. After hours, call (224) 225-1011.
Privacy and forms
How do you protect my family's health information?
We follow HIPAA privacy rules. Our Notice of Privacy Practices explains how we use and protect health information and your rights.
Why don't your online forms ask about medical needs?
To protect your privacy. The website only collects contact details. We talk through health information privately by phone or at the in-home assessment.
Where can I get your client intake forms?
Download the client intake packet, fill it in on your computer or print it, then fax it or bring it to your assessment.
Referral partners
How do hospitals and case managers refer patients?
Call (847) 693-8669 or fax referral paperwork to (224) 225-1011. We respond to referrals as soon as possible.
Do you coordinate with home health agencies?
Yes. We work alongside home health nurses, therapists, physicians and case managers so everyone stays informed.
Still have questions?
Call (847) 693-8669. We respond as soon as possible.